Account
Support
Report a problem, suggest a feature, or ask for Premium.
The Support page is how you reach the people behind Synlit, whether it’s a bug, a feature request, a question, or a request for Premium.
Choose New ticket, write a short subject and a description, and pick a category: Bug, Feature request, Question or Other. Your tickets are listed under My tickets, each with its status: Open, In progress, Resolved or Closed.
Open a ticket to see the conversation. Replies from support appear there, and you can answer in the same thread.
The description and replies are written in markdown, the same as notes, and you can paste or drop a screenshot straight into them. Support sees the images in your ticket, and you see the ones support attaches to a reply. A screenshot takes up your image storage like any other image (see Settings), so if your storage is full the upload is refused until you free some space.